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What they do?

Collectors perform some or all of the following duties:

A. Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received

B. Resolve collection issues by making payment arrangements by telephone or visit to debtor

C. Recommend legal action or discontinuation of service in cases where payment is not forthcoming

D. Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information

E. Answer correspondence, prepare reports and maintain records and files related to collection work

F. May work with on-line accounts and systems.

Where they find work?

1. Administrative and support waste management and remediation services - 22.0%
2. Finance and insurance - 21.0%
3. Public administration - 20.0%
4. Information and cultural industries - 8.0%
5. Wholesale trade - 6.0%

What education do I need?

1. Completion of secondary school is required.

2. A business college diploma may be required.

3. A period of on-the-job training is often provided for collection clerks and collection officers.

4. A collections licence issued by the province or territory of employment is usually required.

5. Many recent entrants have either an undergraduate university degree or a community college diploma.

High School Subject that will help:

1. Math
2. Computer Basics - Word and Excel
3. English
4. Business

What can you expect to make:

The average hourly wages for Collectors is $17.21/HR, which is close to the average for occupations in the business, finance and administration sector and are close to the average for all intermediate occupations. These wages grew at a below-average rate from 2002 to 2004.

Average Wage

Collectors wages

Expected Wage by Age

Collectors Wage By Age


3% of Collectors are unemployed. This rate is below the average for intermediate occupations.


Collectors Unemployment

Trends in Unemployment

Collectors Trends in Unemployment

Current Job Outlook:

The job outlook for Collectors is considered Average because:

1. Employment grew at an average rate.

2. Hourly wages ($17.21) are close to the average ($18.07), and the rate of wage growth is below average.

3. The unemployment rate (3%) is close to the 2004 average (7%).

Future Job Prospects:

Your job outlook will continue to be Average because:

1. The employment growth rate will likely be close to the average.

2. Although the retirement rate will likely be average, the number of retiring workers should contribute to job openings.

3. The number of job seekers will likely match the number of job openings.

Highest Concetration:

The highest concentrations Collectors are found in Ontario and Quebec while the lowest concentrations are in Prince Edward Island and Newfoundland.

Unionization Rate:

The unionization rate (39%) is close to the average (32%) for all occupations.

Useful Experience:

1. Accounting and budgeting

2. Computer literacy

3. Keyboarding

Part Time Workers

Collectors Part Time Workers

Part time workers:

7% of Collectors are employed only on a part-time basis. There were 22,400 workers employed in these occupations in 2004, an increase of 48% since 1997.

Age Demographics

Collectors Age Demographics

Age Demographics:

The retirement rate to 2009 will likely be average influenced by a similar-to-average age of workers (39).

Self Employed

Collectors Self Employed

Self Employed:

Roughly 1% of Collectors are self-employed. This is considered Below average for the industry as a whole.

Men vs Women

Collectors Men vs Women

Men vs Women:

69% of the individuals employed as Collectors are women. Compared to other industries, this is Above average.