Probation Officers and Correctional Treatment Specialists - What They Do

Many people who are convicted of crimes are placed on probation, instead of being sent to prison. People who have served time in prison are often released on parole. During probation and parole, offenders must stay out of trouble and meet various other requirements. Probation officers, parole officers, and correctional treatment specialists work with and monitor offenders to prevent them from committing new crimes.

Probation officers, who are called community supervision officers in some States, supervise people who have been placed on probation. Correctional treatment specialists, who may also be known as case managers or correctional counselors, counsel offenders and create rehabilitation plans for them to follow when they are no longer in prison or on parole. Parole officers perform many of the same duties that probation officers perform. The difference is that parole officers supervise offenders who have been released from prison, whereas probation officers work with those who are sentenced to probation instead of prison. Pretrial services officers conduct pretrial investigations, the findings of which help determine whether suspects should be released before their trial. In most jurisdictions, probation is a county function and parole is a State function.

Probation and parole officers supervise offenders on probation or parole through personal contact with the offenders and their families. Instead of requiring offenders to come to them, many officers meet offenders in their homes and at their places of employment or therapy. Probation and parole agencies also seek the assistance of community organizations, such as religious institutions, neighborhood groups, and local residents, to monitor the behavior of many offenders. Some offenders are required to wear an electronic device so officers can monitor their location and movements. Probation and parole officers may arrange for offenders to get substance abuse rehabilitation or job training. Probation officers usually work with either adults or juveniles exclusively. Juvenile probation is also called aftercare. Only in small, usually rural, jurisdictions do probation officers counsel both adults and juveniles. In some States, the jobs of parole and probation officers are combined.

Probation officers also spend much of their time working for the courts. They investigate the backgrounds of the accused, write presentence reports, and recommend sentences. They review sentencing recommendations with offenders and their families before submitting them to the court. Probation officers may be required to testify in court as to their findings and recommendations. They also attend hearings to update the court on offenders' efforts at rehabilitation and compliance with the terms of their sentences.

Correctional treatment specialists work in jails, prisons, or parole or probation agencies. In jails and prisons, they monitor the progress of inmates. They may evaluate inmates using questionnaires and psychological tests. They also work with inmates, probation officers, and other agencies to develop parole and release plans. Their case reports, which discuss the inmate's history and likelihood of committing another crime, are provided to the appropriate parole board when their clients are eligible for release. In addition, correctional treatment specialists plan education and training programs to improve offenders' job skills and provide them with coping, anger management, and drug and sexual abuse counseling either individually or in groups. They usually write treatment plans and summaries for each client. Correctional treatment specialists working in parole and probation agencies perform many of the same duties as their counterparts who work in correctional institutions.

The number of cases a probation officer or correctional treatment specialist handles at one time depends on the needs of offenders and the risks they pose. Higher risk offenders and those who need more counseling usually command more of the officer's time and resources. Caseload size also varies by agency jurisdiction. Consequently, officers may handle from 20 to more than 100 active cases at a time.

Computers, telephones, and fax machines enable the officers to handle the caseload. Probation officers may telecommute from their homes. Other technological advancements, such as electronic monitoring devices, reporting kiosks, and drug screening, also assist probation officers and correctional treatment specialists in supervising and counseling offenders.

Pretrial services officers conduct pretrial investigations, the findings of which help determine whether suspects should be released before their trial. When suspects are released before their trial, pretrial services officers supervise them to make sure they adhere to the terms of their release and that they show up for trial. In most jurisdictions, including the Federal courts system, probation officers perform the functions of pretrial services officers.

Work Environment

Probation officers and correctional treatment specialists held about 92,700 jobs in 2020. The largest employers of probation officers and correctional treatment specialists were as follows:

  • State government, excluding education and hospitals - 54%
  • Local government, excluding education and hospitals - 44%
  • Social assistance - 1%

Probation officers and correctional treatment specialists work with probationers and parolees. While supervising individuals, they may interact with others, such as family members and friends of their clients, who may be upset or difficult to work with. Workers may be assigned to fieldwork in high-crime areas or in institutions where there is a risk of violence.

Probation officers and correctional treatment specialists may have court deadlines imposed by the statute of limitations. In addition, many officers travel to perform home and employment checks and property searches. Because of the hostile environments they may encounter, some may carry a firearm or pepper spray for protection.

All of these factors, in addition to the challenge some officers experience in dealing with probationers and parolees who violate the terms of their release, can contribute to a stressful work environment. Although the high stress levels can make the job difficult at times, this work can also be rewarding. Many officers and specialists receive personal satisfaction from counseling members of their community and helping them become productive citizens.

Work Schedules

Although many officers and specialists work full time, the demands of the job sometimes lead to working overtime and variable hours. For example, many agencies rotate an on-call officer position. When these workers are on-call, they must respond to any issues with probationers, parolees, or law enforcement 24 hours a day.

Extensive travel and paperwork can also contribute to more hours of work.

Education & Training Required

A bachelor's degree in social work, criminal justice, psychology, or a related field is usually required. Some employers require a master's degree in criminal justice, social work, psychology, or a related field for candidates who do not have previous related experience. Different employers have different requirements for what counts as related experience. It may include work in probation, pretrial services, parole, corrections, criminal investigations, substance abuse treatment, social work, or counseling.

Most probation officers and some correctional treatment specialists are required to complete a training program sponsored by their State government or the Federal Government, after which a certification test may be required. Most probation officers and correctional treatment specialists work as trainees or on a probationary period for up to a year before being offered a permanent position.

Other Skills Required (Other qualifications)

Applicants usually take written, oral, psychological, and physical examinations. Prospective probation officers or correctional treatment specialists should be in good physical and emotional condition. Most agencies require applicants to be at least 21 years old and, for Federal employment, not older than 37. Those convicted of felonies may not be eligible for employment in this occupation. A valid driver’s license is often required.

Familiarity with the use of computers is often required, due to the use of computer technology in probation and parole work. Candidates also should be knowledgeable about laws and regulations pertaining to corrections. Probation officers and correctional treatment specialists should have strong writing skills because they are required to prepare many reports. They should also have excellent listening and interpersonal skills to work effectively with offenders.

Probation Officers and Correctional Treatment Specialists - What They Do - Page 2

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