Library clerks issue, receive, sort, and shelve books and assist with other clerical activities.
A. Advertising clerks, correspondence clerks, editorial assistants, publication clerks, and proofreaders perform specific clerical duties for newspapers, publishing firms, and other organizations.
B. Customer service clerks and call centre agents respond to customers' questions/complaints, receive payments, and perform related clerical activities for retail, insurance, and other organizations.
C. Information clerks provide information on services, schedules, rates, and other matters in response to telephone and in-person questions.
D. Survey interviewers contact individuals to collect data for market research, public opinion polls, and other purposes.
E. Statistical clerks code and compile interview/other data, and conduct routine analyses of data.
1. Information and cultural industries - 16.0%
2. Public administration - 16.0%
3. Retail trade - 15.0%
4. Administrative and support waste management and remediation services - 10.0%
5. Finance and insurance - 8.0%
6. Wholesale trade - 6.0%
7. Transportation and warehousing - 4.0%
1. Depending on your chosen job in this field, you'll have different educational requirements.
2. To be a library clerk, you usually need a high school diploma, and with additional experience and post-secondary education related to library science, you may move up the ranks to a more senior position.
3. To be an advertising clerk, correspondence clerk, editorial assistant, publication clerk or proofreader, you must have a high school diploma. You may need additional courses or a university degree in writing, journalism or a related field, and previous clerical or administrative experience.
4. To be a customer service clerk, information clerk or call centre agent, you usually need to finish high school and have some clerical or sales experience. You may also need some college or other post-secondary education.
5. With experience as an advertising and correspondence clerk, customer service clerk or information clerk, you may move up the ranks to become a supervisor.
6. To be a survey interviewer or statistical clerk, you may need a high school diploma and experience with computers. You usually receive on-the-job training, and you may also need a driver's licence.
7. Many recent entrants have either an undergraduate university degree or a community college diploma.
1. Computer Basics - Word and Excel
The average hourly wages for Library, Correspondence and Related Information Clerks is $14.24/HR, which is below average for occupations in the business, finance and administration sector and are close to average for all intermediate occupations. These wages grew at a below-average rate from 2002 to 2004.