Sales and Service Supervisors
What they do?
Sales and Service Supervisors:
A. Supervise, co-ordinate, and schedule activities of staff
B. Establish and implement procedures
C. Co-ordinate work with that of other departments
D. Estimate and order materials/supplies
E. Monitor quality/production levels
F. Resolve work-related problems and prepare/submit budget, progress, and other reports
G. Maintain inventory/records
Where they find work?
1. Retail trade - 42.0%
2. Accommodation and food services - 27.0%
3. Administrative and support waste management and remediation services - 8.0%
4. Arts entertainment and recreation - 3.0%
5. Wholesale trade - 3.0%
6. Health care and social assistance - 3.0%
7. Real estate and rental and leasing - 3.0%
What education do I need?
1. In general, you usually need a high school diploma and previous experience in your area of work.
2. To be a food service supervisor, you need a college diploma in food service administration, hotel and restaurant management or a related field, or several years' experience in food preparation/service.
3. To be an executive housekeeper, you usually need a college diploma or university degree in hospital or hotel management or business administration. You may substitute extensive experience as a cleaning supervisor for educational requirements.
4. Many recent entrants have a community college diploma, and almost 2 in 5 have an undergraduate university degree.
High School Subject that will help:
1. Math
2. English
3. Marketing
4. Computer-related courses
What can you expect to make:
The average hourly wages for Sales and Service Supervisors is $14.11/HR, which is close to the average for occupations in the sale and service sector and are below average for all technical, professional, and skilled occupations. These wages grew at a below-average rate from 2002 to 2004.
Average Wage
Expected Wage by Age
Unemployment:
3% of Sales and Service Supervisors are unemployed. This rate is close to the average for technical, professional, and skilled occupations.
Unemployment
Trends in Unemployment
Current Job Outlook:
The job outlook for Sales and Service Supervisors is considered Average because:
1. Employment grew at an average rate.
2. Hourly wages ($14.11) are below the average ($18.07), and the rate of wage growth is also below average.
3. The unemployment rate (3%) is close to the 2004 average (7%).
Future Job Prospects:
Your job outlook will continue to be Average because:
1. Employment growth will likely be above average because tax cuts and low interest rates should contribute to strong consumer spending.
2. Although the retirement rate will likely be average, the number of retiring workers should contribute to job openings.
3. The number of job openings will likely exceed the number of job seekers. This will not be significant enough to have an impact on the work prospects.
Highest Concetration:
The highest concentrations (per 10,000 people) of Sales and Service Supervisors are found in Nova Scotia and Prince Edward Island while the lowest concentrations are in British Columbia and Newfoundland.
Unionization Rate:
The unionization rate (15%) is below the average (32%) for all occupations.
Useful Experience:
1. Staff supervision
2. Customer service
3. Communication skills
