Collectors perform some or all of the following duties:
A. Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
B. Resolve collection issues by making payment arrangements by telephone or visit to debtor
C. Recommend legal action or discontinuation of service in cases where payment is not forthcoming
D. Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
E. Answer correspondence, prepare reports and maintain records and files related to collection work
F. May work with on-line accounts and systems.